Hi girls, I just want to tell you that today a box arrived from Johnson Brothers with my tea cup replacement. Thank you so much I just wanted to let you know that it came. My husband stated that it was dropped off by UPS. I will be shopping with you again in the near future. Your service is impeccable.
Sheila Mc Cathrin
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Rating: Excellent
Comments:
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Easy to do business with. Emailed immediate confirmation. Called to check on orders and received very courteous service. The person who helped me was the one who answered the phone!!! No laborious menu!!!! She knew everything about my order. Order of 12 glasses arrived well-packed, in perfect condition. (Very important because the pattern is being discontinued).
Carol Koogler
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Overall Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
All of the dishes I ordered arrived in excellent condition and I was told immediately about an item that they could not obtain. I would recommend this merchant.
Sharon Hamilton
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Thank you!
Let me take this opportunity to tell you that I appreciate the excellent service I have received from Crystallia! Your prices and service are both excellent - a rare combination these days! I will be sure to tell my friends about you guys.
I will be back...
Thank you,
Joseph
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Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating excellent
Customer Service Rating:Excellent
Transaction was efficient and products arrived as promised. An overall good experienced.
Joseph Berger
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Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
The customer service shown by Crystallia was excellent! They treated me like I was their only customer, advising me of how long the product I bought would take to ship and asking if I still wanted to place the order since it would take a while to fulfill. I spoke to them on the phone regarding some shipping questions and they were excellent!
Alexia Pico
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Rating: Excellent
Price Rating:Good
Shipping Options Rating:Excellent
Delivery Rating:Good
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
I ordered Dansk china, it is beautiful and top quality. 2 mugs were chipped upon delivery and the staff at crystallia was very helpful in having them immediately replaced. Great merchandise and great customer service.
Susanne Kantor
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Rating: Excellent
Price Rating:Good
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
This is the second time I have ordered from Crystallia. Could not have been easier or better!
Shirley Sullivan
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Hi there- I just wanted to let you know that I received the replacement glasses. Thank you very much! I will tell my friends what great customer service you guys have. Good prices too! Best wishes-
C.L.I.
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Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
I have used Crystallia to purchase annual ornaments for a few years now. They never fail to provide an excellent, friendly service even with the complications I present as an overseas client.
Ian Simpson
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Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Barb Jackson Weeden
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| Hi, Patty!
I wanted to let you know that the 16 place settings arrived with not a chip, crack, mark or other damage. It was all perfect in every way! What ingenious packaging! Only 3 of the 16 rimmed soup bowls have arrived so far (and they, too, were in pristine condition!). I assume that we may expect the remaining 13 in the near future.
I just wanted to thank you all again for the marvelous service, attention to detail and genuine caring about your customers! It's in such stark contrast to my last wedding gift attempt at Bloomingdale's. That time, I ordered some lovely crystal and the store insisted that it had to be shipped to me (even though they had enough in stock to let me take it with me...). Of course, every single one was shattered to bits on arrival. I had to lug it back to the store and, again, have my order re-shipped to me in spite of the abundance of in-stock merchandise. Naturally, another twelve glasses bit the dust. I finally gave up altogether after re-lugging the broken bits back to the store. I think that bride ended up with something made out of cast iron from me. Unfortunately, I didn't know about your wonderful store back then. Had I, that bride would probably have gotten 24 perfect goblets for half the price!
So, thank you again for everything! The bride is thrilled, I'm thrilled and you have a lifelong customer...several actually as I haven't stopped talking about you to anyone who will listen!
Bettina Bunting
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Dear Patty, Tracey, Lori and Heidi,
Just letting you know my order arrived today. Thanks for the tracking number - was able to check the delivery date to ensure someone could be at home to take delivery. Brilliantly packed, all in perfect condition! Your customer responsiveness is much appreciated. I look forward to placing another order with you.
Thanks and regards
Marilyn Cole
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Overall Rating: Excellent
Price Rating: Excellent
Shipping Options Rating:Excellent
Delivery Rating: Good
Ease of Purchase Rating:Excellent
Customer Service Rating: Good
I am very pleased with my purchase. The only thing I would change is providing shipment tracking information to the customer; otherwise, you have to either call them or e-mail them to find out when to expect your shipment.
Oksana Hoffman
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I just wanted to write to you to thank you for your great service in filling my order, and then having the vendor replace a broken wine glass. It is a pleasure to work with a company that puts customer service in the forefront...
Thanks again, Sue Benjamin
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Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:OK
Customer Service Rating:Excellent
There was some confusion but everything turned out fine... Very nice and gracious people... They can help their cause by stating when they drop ship from a manufacturer that they have checked that the item is available. In my case it was, but I had been told by Marshall Fields it was no longer available from the manufacturer so I was concerned and had to do follow-up emailing... This is true because of the large number of websites I have encountered that are not as ethical as these women... An idea to imporve their already A+ service...
ED - Edwin McCullough
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Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
I am very happy with the price I paid and the quality of the items ordered. I received the items quickly and am happy with the service received. Thank you.
Lynne French
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Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Getting ready to place another order!
Caroline Robbins
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Rating: Excellent
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Good
Ease of Purchase Rating:Good
Customer Service Rating:Good
Crystallia is one of the very few merchants that offer a wide variety of the Wee Forest Folk collectibles. If the item is in stock, they ship it very quickly. The only problem I've ever had with them is in the past, on 2 separate occasions, I had seen 2 Wee Forest Folk figures on their website, but when I tried to order them, I was told that they hadn't received their inventory yet, so the item wouldn't ship for about 4 weeks. Both times I had to choose another figure because I was making a gift purchase for a special occasion and couldn't wait. I would recommend them making their website a little more user friendly when it comes to issues like this and posting a message letting people know there is a delay in ordering certain items. Other than that, I've always had great service with excellent communication from this vendor and would recommend them to anyone!
Michelle Lyons Rivera
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Rating: Good
Price Rating:Excellent
Shipping Options Rating:Good
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Gene Andre
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Rating: Excellent
Comments: Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent Would purchase again, the price can not be beat and I also told the sales lady at Macys and she said she could not even beat this sale with her Macys employee discount and was very happy to find your web site.... Loved your store in the Bellvue Mall...Miss it!
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I received the shipment today in perfect condition and was exactly as ordered, including the B & G plate. (I did have a shipment sent to me also received yesterday from someone else that was received smashed in a million pieces..so..).
Thank you so much! I will keep you in my bookmarks for additional merchandise.
Sincerely,
Stevie Miller
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